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Ztream

AI automation service

AI Receptionist UK

An AI receptionist answers your calls, web chat and messages around the clock, books appointments and logs every enquiry straight into your systems.

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  • Businesses missing calls while staff are busy or off site
  • Owners losing enquiries outside opening hours
  • Teams drowning in repetitive phone and message questions

The problem we fix

Where AI receptionist UK pays off

Where time and leads leak

  • Missed calls become missed revenue
  • Enquiries arrive after hours and go cold by morning
  • Staff are pulled off paid work to answer the phone

What changes once it is automated

  • Every call and message answered
  • Bookings taken around the clock
  • Staff freed from repetitive enquiries

What we automate

What this service automates

  • Answering calls, web chat and messages

  • Booking and rescheduling appointments

  • Capturing caller details into your CRM

  • Answering common questions from your own information

  • Routing urgent calls to a human

How it connects

Tools and systems we connect

  • Phone and VoIP
  • Website chat
  • Calendar and booking system
  • CRM
  • WhatsApp and SMS
Example workflow
  1. Call or message arrives
  2. AI greets and helps
  3. Appointment booked
  4. Details saved to CRM
  5. Urgent cases passed to staff

How delivery works

A clear, low-risk delivery process

  1. 1

    Audit the workflow

    We map how the task happens today and where time and leads are lost.

  2. 2

    Design the automation

    We agree the simplest reliable build around the tools you already use.

  3. 3

    Build and connect

    We connect your website, CRM, email and calendar so data flows automatically.

  4. 4

    Test with real examples

    We test with your own enquiries and edge cases before anything goes live.

  5. 5

    Train your team

    We hand over with clear guidance so your team stays in control.

  6. 6

    Review and improve

    We measure results and refine the workflow over the following weeks.

Who it is for

Is this right for your business?

  • Businesses missing calls while staff are busy or off site
  • Owners losing enquiries outside opening hours
  • Teams drowning in repetitive phone and message questions

Guide pricing

An AI receptionist is usually a fixed monthly setup plus usage, scoped to your call and message volumes.

View pricing and packages

Related services

Solutions

Industries we help

Platforms we connect

Related insights

FAQs

Frequently asked questions

Will an AI receptionist sound robotic?

Modern voice AI sounds natural and conversational, and it can be set to hand straight over to a person for anything sensitive or unusual. Callers get a quick, helpful answer rather than voicemail.

Can it book directly into our calendar?

Yes. It connects to your booking system or calendar, checks live availability and confirms the appointment, then logs the details in your CRM.

What happens with a complex or urgent call?

You set the rules. The AI handles routine enquiries and routes anything urgent or sensitive to a named person or team, with a message and the caller details attached.

Does it work outside opening hours?

Yes, and that is often where it pays for itself. It captures and books enquiries overnight and at weekends so nothing waits until you reopen.

Find the 3 manual tasks costing your business the most

Book a free AI Workflow Leak Audit. We review where leads, time and follow-ups slip through the cracks, then show you the quickest practical win.

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