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Ztream

AI automation service

AI Email Automation

We use AI to triage your inbox, draft replies in your tone and route messages to the right person, so nothing important sits unanswered for days.

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  • Teams buried under a shared or busy inbox
  • Owners answering the same email questions repeatedly
  • Businesses where enquiries get lost in the inbox

The problem we fix

Where AI email automation pays off

Where time and leads leak

  • Important emails get buried under routine ones
  • The same questions are answered manually every day
  • Shared inboxes have no clear owner, so messages slip

What changes once it is automated

  • Faster replies to the emails that matter
  • Less time lost to repetitive answers
  • A shared inbox with clear ownership

What we automate

What this service automates

  • Sorting and labelling incoming email

  • Drafting replies in your tone for approval

  • Routing messages to the right person or team

  • Extracting details into your CRM or spreadsheet

  • Auto-responses for common requests

How it connects

Tools and systems we connect

  • Email
  • Shared inbox or helpdesk
  • CRM
  • Calendar
  • Spreadsheets and documents
Example workflow
  1. Email arrives
  2. AI reads and categorises it
  3. Draft reply prepared
  4. Routed to the right owner
  5. Details logged in CRM

How delivery works

A clear, low-risk delivery process

  1. 1

    Audit the workflow

    We map how the task happens today and where time and leads are lost.

  2. 2

    Design the automation

    We agree the simplest reliable build around the tools you already use.

  3. 3

    Build and connect

    We connect your website, CRM, email and calendar so data flows automatically.

  4. 4

    Test with real examples

    We test with your own enquiries and edge cases before anything goes live.

  5. 5

    Train your team

    We hand over with clear guidance so your team stays in control.

  6. 6

    Review and improve

    We measure results and refine the workflow over the following weeks.

Who it is for

Is this right for your business?

  • Teams buried under a shared or busy inbox
  • Owners answering the same email questions repeatedly
  • Businesses where enquiries get lost in the inbox

Guide pricing

Email automation usually starts with one inbox or message type, then expands once the team trusts the drafts.

View pricing and packages

Related services

Solutions

Industries we help

Platforms we connect

Related insights

FAQs

Frequently asked questions

Does the AI send emails on its own?

Only if you want it to. Most clients start with AI drafting replies for a person to approve, then automate fully for low-risk, repetitive messages once they trust the quality.

Will replies sound like us?

Yes. We tune the drafts to your tone and house style using examples of your real replies, so they read as your business rather than a generic bot.

Can it handle a shared inbox?

Yes. It can sort, label and route messages to the right owner, which is usually where shared inboxes struggle, and log key details into your CRM at the same time.

Is it safe with confidential email?

We scope access tightly, keep sensitive content within tools you control where possible and can route anything sensitive to a human rather than automating it.

Find the 3 manual tasks costing your business the most

Book a free AI Workflow Leak Audit. We review where leads, time and follow-ups slip through the cracks, then show you the quickest practical win.

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