Accountancy firms ยท Example workflow
Accountancy Client Onboarding (Example Workflow)
An example workflow showing how a typical accountancy firm can automate client onboarding, from document collection through to data entry.
The challenge
The problem
Onboarding a new client means chasing documents and ID, prompting AML checks, setting up software and rekeying details by hand. It is slow, inconsistent and easy to let slip when the team is busy at deadline.
The result
What changes
- Faster, more consistent onboarding for every new client
- Less manual rekeying of client details across systems
- Fewer missed documents and chasing emails
- A clear audit trail for compliance prompts and checks
How it works
The example workflow, step by step
- 1
Step 1
A prospect signs the engagement letter and becomes a new client.
- 2
Step 2
An onboarding workflow triggers and sends a branded request for documents and ID.
- 3
Step 3
AI reads the uploaded documents, extracts key details and flags anything missing.
- 4
Step 4
Client data is written into the practice management and bookkeeping tools automatically.
- 5
Step 5
AML and identity checks are prompted and logged against the client record.
- 6
Step 6
The client receives a clear welcome sequence with deadlines and next steps.
- 7
Step 7
The account manager is notified once the file is complete and ready to review.
- E-signature or engagement tool
- Secure document upload portal
- Practice management software
- Bookkeeping software
Services used
Related industry
FAQs
Questions about this example
Is this a real client case study?
No. It is an illustrative example workflow showing how a typical practice could streamline onboarding. We avoid invented names, figures and results.
Does this handle AML and compliance for us?
It prompts, records and routes the steps so nothing is missed, but a qualified person still reviews and signs off. The automation supports your process, it does not replace professional judgement.
What about data security?
Documents stay within the secure tools you already approve. We design the workflow around your existing storage and access controls.
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